SARA ARABIA Frequently Asked Questions:


  1. General Questions:

1.1 What is SaraArabia.com?

SaraArabia.com is the online store of Sara Arabia incepted in 1992 with the prime focus of conveying an exotic blend of tradition and modernity to the Arabic Fashion Segment.

1.2 Does SaraArabia.com have Retail Stores?

Yes. Sara Arabia has Retail Stores across Kuwait, Oman & UAE as of now.

1.3 Does SrarArabia have social media presence?

Yes. Sara Arabia has social media presence in Facebook, Instagram, YouTube and LinkedIn

1.4 How safe is buying from SaraArabia.com online store?

Sara Arabia is a SSL certified online store with 100% secured payment gateway options making your buying 100% safe and secured.

1.5 How do I contact Sara Arabia?

You are most welcome to contact us through personal visits to our offices, retail stores or through phone calls, emails, WhatsApp and also through ‘contact us’ from available at https://saraarabia.com/contact


  1. Registration Enquiries:

2.1 How do I register?

We have made it very simple, just by updating your valid email you will be registered with us.

2.2 Username & Password

As soon as you register with your valid email, you will receive an email from customersupport@saraarabia.com with your Username & Password which you can change as per your convenience.

2.3 What if I forgot my Password?

No worries, just click Lost your password shown beneath My Account/Login page and enter your registered email, our Customer Support will send a new password immediately to reset.

2.3 Will my Sara Arabia account expire if I don’t use?


2.4 Can I create multiple Sara Arabia accounts?

Yes as far as each account has unique email address for registration.


  1. Order Enquiries:

3.1 Placing an order

Once you decide on the products/styles/models you wish to order, select the size (refer size chart in the Menu for details), select the quantity you intend to order then click ‘add to cart’ for check-out.

3.2 Can I place order without registration?

Yes, you can place order as a guest without registering. However, we highly recommend you ordering through account registration.

3.3 Can I select the products & order later?

Yes, you can select your products and order later by placing it in ‘Wishlist’ and order later on provided you are a registered user with Sara Arabia

3.4 Can I track my Order?

Yes you can track your order under ‘Track Your Order’ option provided you are a registered user with Sara Arabia


  1. Delivery/Shipping Enquiries:

4.1 Can I home delivery?

Yes, of course your orders will be delivered to your door step as per the address details shared.

4.2 Can I order Online & pick it from Sara retail stores?

Yes, we do have Click & Collect options in selected store locations

4.3 Do I have to pay extra for local deliveries?

No, your orders will be delivered free. However in Kuwait, if your order is below KD. 20/- a delivery charge of KD. 2.5 would be charged, all orders above KD. 20/- will be delivered without delivery charges

4.4 Can I get delivery internationally?

Yes! Your orders can be shipped to country/location of your choice however with additional shipping charges

4.5 Can I have more details on Shipment & Delivery?

Indeed! You can browse the details at https://saraarabia.com/view-page/31


  1. Payment Enquiries:

5.1 Can I pay through my Debit Cards?

Yes, debit cards of Kuwait, Oman & UAE is acceptable

5.2 Can I use my Credit Cards?

Yes, we accept Visa and Master credit cards

5.3 How safe and secure my payment?

Your payment is 100% secured as your payment is routed through fully authorized payment gateways.


  1. After Sales:

6.1 Can I return my order?

Yes as per return policy, please refer to https://saraarabia.com/view-page/29

6.2 Can I get refund for my order?

Yes, again as per refund policy, please refer to https://saraarabia.com/view-page/29

Free Shipping
Delivery on time
100% Secure Payment